Carefully Made. Carefully Delivered.
Each artwork is inspected and securely packaged before dispatch. Because our artworks are prepared with care for each order, returns and exchanges are generally not accepted.
Delivery Damage
The only exception is damage that occurs during delivery. If your artwork arrives damaged, please contact KĀGAZ as soon as possible and provide clear photographs of the artwork and its packaging.
For a Damage Claim
- Photograph the damaged artwork clearly.
- Photograph the outer packaging and any visible damage to it.
- Keep the original artwork and packaging until the case has been reviewed.
Not Eligible for Return or Exchange
Returns or exchanges are not accepted for change of mind, personal preference, selecting the wrong artwork, changes to décor requirements, or any reason unrelated to damage during delivery.
Each delivery-damage claim is reviewed based on the condition of the artwork and packaging upon arrival.